Frequently Asked Questions
Everything you need to know about our home and lifestyle collections.
How long will it take for my order to arrive?
Standard delivery typically takes 3-5 working days. During busy seasonal periods, this may extend slightly, but you will receive a tracking link as soon as your order leaves our warehouse.
What is your return policy for homeware items?
We offer a 30-day return policy for most items, provided they are unused and in their original packaging. Please note that personalized items and earrings are non-returnable for hygiene and customization reasons.
Are your ceramics dishwasher and microwave safe?
Most of our fine bone china and stoneware collections are dishwasher and microwave safe. We recommend checking the specific product description or the base of the item for individual care instructions.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines are calculated at checkout based on the weight of your order and the destination country.
Can I amend or cancel my order after it has been placed?
Our warehouse team processes orders quickly to ensure fast delivery. If you need to change or cancel an order, please contact our customer service team within one hour of placement.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.